Refund Policy

At NEXGEN VIRTUAL COMPLIANCES AND ACCOUNTING PVT LTD, we strive to provide high-quality virtual compliance and accounting services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Duplicate payments due to technical issues
• Erroneous transactions caused by a system error
• Failure to deliver the agreed-upon services within the specified timeframe
• Non-compliance with service commitments explicitly stated in our terms

2. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Completed compliance, accounting, and advisory services
• Government fees, taxes, or statutory payments
• Third-party service charges and payment gateway fees
• Any service where substantial work has already been completed

3. Refund Request Process

To request a refund, clients must:

• Submit a written request via email to support@nexgenvirtualca.com
• Provide transaction details, service details, and reasons for the refund request
• Attach relevant supporting documents if applicable

4. Refund Approval and Processing

Once a refund request is received:

• We will review and verify the request within 7-10 business days
• Approved refunds will be processed via the original payment method
• Processing time may vary depending on banks and financial institutions

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised date.

For any further inquiries regarding refunds, please contact us at support@nexgenvirtualca.com.

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